Construction Services Industry
Kindom Construction Corp.’s corporate spirit is “to provide high-quality construction services, insist on high-quality construction projects, and fulfill corporate social responsibility.” Every building and house we construct is a future home for our clients. How to establish higher quality and detailed services, allowing clients to move in with peace of mind and continue to convey the value of a happy life, is the shared mission and responsibility of all our colleagues.
We offer proactive services that are “warm-hearted,” “meticulous,” “sincere,” and “professional,” prioritizing the customer. We strive to exceed expectations, be considerate, and close the distance, fully understanding that every interaction with customers is an opportunity to enhance high-quality, warm, and charming service, creating differentiated services that bring customers full satisfaction and happiness.
Customer Maintenance Channels
We base our services on the spirit of providing high-quality construction services and pay great attention to each repair item reported by customers. Therefore, during the warranty period, we offer dedicated services for each case to prevent customers from having nowhere to turn for help with repairs.
For warranty repairs, to quickly resolve customer-reported issues, besides accepting customer reports via phone, fax, letter, and in-person visits, we also provide communication software channels for project repair personnel. We contact customers within 24 hours and actively arrange a site inspection schedule with them.
Attentive Maintenance
After receiving a repair report, the maintenance team will conduct a joint inspection with the customer to understand the actual problem of the reported item and determine from a professional perspective whether it falls within the scope of the project’s warranty responsibility. For repair items within the warranty responsibility, a customer feedback form is immediately established and entered into the controlled repair service management form. This ensures efficient management of repairs, allowing customers to resume normal use of their space and environment as quickly as possible.
If the issue is outside the warranty responsibility, we still uphold the spirit of service first, providing relevant repair service suggestions and assisting in finding suitable vendors to handle the issue. This ensures customers can resolve problems quickly, maintaining good and friendly relations even after the service is completed.
We are grateful to the entire team at Kindom Construction Corp. for their cooperation in the warranty work after the completion of the Xizhi National Sports Center. This has allowed us to promptly address hardware issues reported by visitors. Entrusted with the management of the sports center, our company upholds the principles of “educational,” “public welfare,” “service,” and “health” to serve the public. Thus, we place great emphasis on the maintenance and management of the facility’s hardware and software. Unlike other companies that respond passively and have cumbersome repair processes, Kindom Construction’s team notifies us through communication software, sends photos, and follows up with phone calls. Their project personnel always respond actively and arrange site inspections. During the inspection process, they maintain good communication, provide professional explanations, and discuss with us the root causes, schedule, and handling methods of warranty issues.
They actively solve problems and offer relevant repair advice and assist in finding suitable vendors for repairs outside the warranty. Their considerate services have deeply impressed and satisfied us. Finally, we sincerely thank the Kindom team for their efforts and look forward to future cooperation to maintain a good and positive relationship.
We are grateful to the entire team at Kindom Construction Corp. for their cooperation in the warranty work after the completion of the Xizhi National Sports Center. This has allowed us to promptly address hardware issues reported by visitors. Entrusted with the management of the sports center, our company upholds the principles of “educational,” “public welfare,” “service,” and “health” to serve the public. Thus, we place great emphasis on the maintenance and management of the facility’s hardware and software. Unlike other companies that respond passively and have cumbersome repair processes, Kindom Construction’s team notifies us through communication software, sends photos, and follows up with phone calls. Their project personnel always respond actively and arrange site inspections. During the inspection process, they maintain good communication, provide professional explanations, and discuss with us the root causes, schedule, and handling methods of warranty issues.
They actively solve problems and offer relevant repair advice and assist in finding suitable vendors for repairs outside the warranty. Their considerate services have deeply impressed and satisfied us.
Finally, we sincerely thank the Kindom team for their efforts and look forward to future cooperation to maintain a good and positive relationship.
Giving a fish is not as good as giving a fishing rod
During the warranty period, I got to know meticulous Manager Gong and reserved Supervisor Weiting from Kindom Construction. At first, Manager Gong seemed a bit stern and persistent, while Weiting was always by his side, learning diligently. Whether it was a leak, seepage, flooding, dripping, a collapsed ceiling, or a warped wooden floor, whether on rainy days, typhoon days, or sunny days, the Kindom Construction partners who claimed they might not be able to come immediately were always on-site within three hours of a reported issue. I remember once during a typhoon, seeing Manager Gong drenched as he arrived at the sports center. I asked him why he came during the typhoon. He replied, “Now the wind and rain are at their worst, so if there is a leak, it will be most visible. If the rain stops, it will be harder to find the source.” Their detailed problem-solving and tailored solutions for issues within the warranty always made our management department cheer, knowing that the Kindom team would resolve the issues.
Preventing Future Problems
Manager Gong would always explain in detail the causes of problems, asking our management department to thoroughly understand the causes and effects, material characteristics, influencing factors, and preventive measures for future occurrences. Sometimes, if we didn’t listen attentively, “Teacher Gong” would sternly remind us of the importance of these concepts. When he removed his uniform to climb up the ceiling grid or crawl under the floor to inspect, he and Assistant Chen would patiently explain with photos and videos, using their serious attitude and dedication to influence us. Over the more than two years of the warranty period, we gradually accumulated inspection directions and concepts. I remember once “Teacher Gong” praised me, saying, “Not bad, you remembered that silicone materials can deteriorate,” which made me smile proudly.To date, it has been nearly a year since the warranty period ended. Holding the fishing rod given to me by my mentor Gong, I have also begun to catch some small fish. From deeply ingraining concepts to making clear judgments and finding solutions, I have started to understand the importance of paying close attention during the warranty period. Manager Gong’s efforts were truly well-intentioned.
Reliable Warranty
Recently, there were deformations in the wooden floor around the badminton court. The Kindom duo quickly arrived on-site and helped us resolve the issue within ten days, preventing greater losses. They also carefully reminded us of follow-up observations and measures. Even after the warranty ended, the Kindom team’s efficiency and attitude remained unchanged. This experience, along with Kindom Construction passing the “ISO 14064-1 Greenhouse Gas Verification,” helped us understand the company’s thorough implementation of ESG sustainability principles.
The Yonghe National Sports Center is a public sports building constructed by Kindom Construction seven years ago. Reflecting on various news scenarios, including air pollution, global inflation, COVID-19 port congestion, and labor shortages, we continuously face new challenges. The Kindom team keeps assisting us, accumulating experiences we believe will benefit future public sports buildings. We express our gratitude to Manager Gong Fangsheng and Supervisor Chen Weiting. The trust and confidence built by the Kindom team are the most reassuring permanent warranties for the owners.
Giving a fish is not as good as giving a fishing rod
During the warranty period, I got to know meticulous Manager Gong and reserved Supervisor Weiting from Kindom Construction. At first, Manager Gong seemed a bit stern and persistent, while Weiting was always by his side, learning diligently. Whether it was a leak, seepage, flooding, dripping, a collapsed ceiling, or a warped wooden floor, whether on rainy days, typhoon days, or sunny days, the Kindom Construction partners who claimed they might not be able to come immediately were always on-site within three hours of a reported issue. I remember once during a typhoon, seeing Manager Gong drenched as he arrived at the sports center. I asked him why he came during the typhoon. He replied, “Now the wind and rain are at their worst, so if there is a leak, it will be most visible. If the rain stops, it will be harder to find the source.” Their detailed problem-solving and tailored solutions for issues within the warranty always made our management department cheer, knowing that the Kindom team would resolve the issues.
Preventing Future Problems
Manager Gong would always explain in detail the causes of problems, asking our management department to thoroughly understand the causes and effects, material characteristics, influencing factors, and preventive measures for future occurrences. Sometimes, if we didn’t listen attentively, “Teacher Gong” would sternly remind us of the importance of these concepts. When he removed his uniform to climb up the ceiling grid or crawl under the floor to inspect, he and Assistant Chen would patiently explain with photos and videos, using their serious attitude and dedication to influence us. Over the more than two years of the warranty period, we gradually accumulated inspection directions and concepts. I remember once “Teacher Gong” praised me, saying, “Not bad, you remembered that silicone materials can deteriorate,” which made me smile proudly.
To date, it has been nearly a year since the warranty period ended. Holding the fishing rod given to me by my mentor Gong, I have also begun to catch some small fish. From deeply ingraining concepts to making clear judgments and finding solutions, I have started to understand the importance of paying close attention during the warranty period. Manager Gong’s efforts were truly well-intentioned.
Reliable Warranty
Recently, there were deformations in the wooden floor around the badminton court. The Kindom duo quickly arrived on-site and helped us resolve the issue within ten days, preventing greater losses. They also carefully reminded us of follow-up observations and measures. Even after the warranty ended, the Kindom team’s efficiency and attitude remained unchanged. This experience, along with Kindom Construction passing the “ISO 14064-1 Greenhouse Gas Verification,” helped us understand the company’s thorough implementation of ESG sustainability principles.
The Yonghe National Sports Center is a public sports building constructed by Kindom Construction seven years ago. Reflecting on various news scenarios, including air pollution, global inflation, COVID-19 port congestion, and labor shortages, we continuously face new challenges. The Kindom team keeps assisting us, accumulating experiences we believe will benefit future public sports buildings. We express our gratitude to Manager Gong Fangsheng and Supervisor Chen Weiting. The trust and confidence built by the Kindom team are the most reassuring permanent warranties for the owners.
For cases beyond the warranty period, Kindom Construction also provides enhanced permanent service-oriented construction services, conducting annual visits and caring for past clients to maintain good interaction with them.
For cases within the warranty period, to ensure that service quality meets clients’ trust and expectations, project repair personnel request client feedback forms for each repair case completed, using these forms for subsequent adjustments and improvements.
Customer Satisfaction
In the post-pandemic era, with the return of crowds and economic recovery, various workplace projects have adjusted their pace and set new goals. The Kindom team continues to maintain good communication and channels with clients for different types of cases. In 2023, the target customer satisfaction survey score was set at 85 or above. This year, 14 cases were controlled, and 64 questionnaires were distributed, with a 100% return rate. The average satisfaction score for Kindom’s after-sales repair services was 91, exceeding the annual target. (C712A case 90 points; Largan LP7 case 93 points; National Research Institute South Branch case 90 points; Taichung 14-1 case 90 points; Taipei Veterans General Hospital case 91 points; Taiwan Route 9-C4 case 88 points; National Taiwan University Hsinchu Biotech case 94 points; TSMC P6 case 90 points; Baogao Smart Industrial Park case 89 points; Yonghe Sports Center case 91 points; Xizhi Sports Center case 89 points; Shulin Sports Center case 89 points; Nanhu Elementary School case 90 points; Fuguo Road case 93 points)
Repair Feedback
A quality team needs to listen to customer feedback and conduct professional training to avoid recurring issues post-construction, thereby gaining customer trust and recognition. We learn from past experiences, effectively controlling and classifying defects each year, and provide key repair items as after-sales notifications for the company’s learning. The after-sales department also provides training courses based on past repair cases to prevent repeated issues.
Customer Recognition
Completing a construction project involves several important links, including initial planning and design, construction planning and control during execution, and final completion and acceptance. Post-completion, building maintenance is also critical, often overlooked by construction companies. Kindom Construction, guided by the principles of integrity, quality, innovation, and sustainable management, places great importance on post-completion customer service and feedback. We listen to our customers and proactively address their concerns with a service-first attitude. Our excellent construction team collaborates to judge repair points, handle repair methods, and restore areas efficiently, earning customer recognition, trust, and satisfaction.
